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  • Frequently Asked Questions

    Placing orders

     How do I place an order?
    The order process at the www.shopoha.com website is as follows:

    1. Add the desired OHÁ product(s) into your basket
    2. Check your cart (upper-right corner of your screen)
    3. Click on ‘proceed to checkout’
    4. Fill in your payment information and choose a payment method
    5. Review your order and information, then agree to the terms and conditions
    6. Click on ‘buy’
    7. You will be redirected to the page which enables you to complete your payment
    8. You will receive an order/payment confirmation email within a few minutes 

      What payment methods does OHÁ accept and is it safe to use my credit card online?
      We accept Visa, MasterCard, American Express, PayPal, Maestro and iDeal. All payments are processed through a secure checkout system provided by MultiSafepay. To ensure that you don’t experience any delays to your order, please make sure all of your details are entered correctly.

      How can I choose the currency I pay in?
      Order payments will be withdrawn from your bank in the corresponding currency depending on your bank details. Even though product prices are shown in Euros (€) on the website, your order will be charged in US Dollar when paying with a USD card. Please note that for the U.S. and Canada, VAT is deducted from the purchase price during checkout.

      Can I change my order or shipping details once I have placed my order?
      We can cancel an order when it is being prepared for dispatch. However, we are unable to change any shipping details when an order has been processed, nor can we add products to an existing order once it has been placed. If you wish to change the address to which your order is being shipped, please email info@shopoha.com or WhatsApp: +31 (0)6 53 36 03 43 as soon as possible.

      Can I add gift packaging to my purchase?
      At this time, OHÁ does not facilitate the option to add gift packaging to orders. Please know that we are working very hard to make sure this is possible in the near future.

      Can’t find what you were looking for?
      Don’t worry! Just e-mail info@shopoha.com or WhatsApp: +31 (0)6 53 36 03 43 and our customer care team will help you to their fullest potential.

      Shipping & Returning

      Which countries does OHÁ ship to?
      OHÁ does currently ship to the U.S., Canada, and a big part of Europe, for the full list check our Shipping & Return page. Our all orders are shipped from The Netherlands. If your location is not shown on our shipping list please know that we are working very hard to offer shipping to your region in the near future.

      How long does delivery take and how much will it cost?
      For information on delivery and shipping charges to your destination please consult our Shipping & Return page on our website. Please note that shipping costs remain the same when ordering multiple items.

    How can I track my order?
    Once your order has been dispatched, you will receive an email containing your tracking number. If you have not received an email containing a tracking link, your tracking link isn’t updating or isn’t working at all, please reach out to us as soon as possible via info@shopoha.com or WhatsApp: +31 (0)6 53 36 03 43.

    Which courier service delivers the packages?
    All orders are dispatched by PostNL. PostNL is the premier provider of parcel services in the Netherlands that works closely with national postal services and private delivery partners in order to offer you the most comprehensive and reliable delivery. Please note that at this time we do not offer express delivery options. For exact delivery times please consult our Shipping & Return page.

    Can I return products that I bought from OHÁ online?
    Customers have the right to return unused and unopened products within 28 days after the shipment arrival date. Please consult our customer care team (info@shopoha.com or WhatsApp: +31 (0)6 53 36 03 43) to request a valid Return Authorization number. For further instructions please consult the Shipping & Return page.

    Help! I received the wrong product, what should I do?
    Sorry! But don’t worry, if you’ve received a different product than you ordered, just e-mail info@shopoha.com or WhatsApp: +31 (0)6 53 36 03 43 and our team will help you get the product you ordered. Please include the order number and a description of the fault.

    How can I fast order?
    It is also possible to order via WhatsApp +31 (0)6 53 36 03 43. This is the fastest way to order. We will send directly a link to pay your purchase.

    How do I get in contact with OHÁ?
    Please feel free to contact our Customer Service team on info@shopoha.com. Share your thoughts with us and follow us on the OHÁ website and our Instagram page. Or sign up for our newsletter to be up-to-date on any news and activities.

     

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